Vernex AI Privacy Guide

We follow the principles of lawfulness, fairness, necessity, and good faith. We collect only personal information directly related to the purposes of our services and use it within a clear and reasonable scope.

Depending on the services you actually use, we may process the following information:

• Account and identity information: Account information, verification information, and necessary supporting documents you provide during registration, login, or identity verification, used to identify you, manage your account, and keep services secure.
• Contact and communication information: Your name, phone number, email address, and inquiries or feedback that you voluntarily provide, used for business communication, responding to inquiries, and handling your requests.
• Service-related information: Materials you voluntarily submit to use a service, and necessary records generated while the service is provided, used to deliver the services you request or agree to.
• Access and security information: Necessary network addresses, browser and device environment information, access times, and activity records, used to keep the website running, identify anomalies, and address security issues.

We will explain which information is required and which is optional on the relevant pages or in specific notices. You may choose not to provide optional information. Refusing to provide information necessary for a particular service may affect our ability to provide that service.

If you submit someone else’s personal information, please ensure that you have a lawful basis for doing so and fulfill the corresponding notice and other obligations. For personal information entrusted to us by clients, we process it in accordance with contracts and lawful instructions and assist clients in fulfilling their protection obligations.

We use cookies and similar technologies to maintain necessary login sessions, save your preferences, and keep the website functioning properly. If you actively choose to remember login information, the relevant information will be saved in the browser you use. Please exercise caution when enabling such features on public or shared devices.

You can manage or clear this information through your browser settings. Disabling or clearing it may require you to log in again or reset your preferences, and may affect features that rely on these technologies.

We do not sell your personal information or use it without authorization for marketing, public display, or other purposes unrelated to our services. Submitting materials does not grant us rights to use them beyond the agreed scope.

Where we need to entrust a third party with processing personal information to provide a service, we will assess its protection capabilities in accordance with the law, define the purposes, scope, duration, and security responsibilities through an agreement, and exercise necessary supervision. When providing information to another independent personal information processor, we will inform you of the recipient, purposes, methods, and types of information involved, and obtain your separate consent where required by law.

We will follow the applicable legal procedures for public disclosure of personal information. If personal information needs to be transferred due to a merger, division, or similar event, we will inform you of the recipient in accordance with the law and require it to continue fulfilling the protection obligations. When information must be provided to fulfill legal obligations or in response to lawful requests from competent authorities, we will verify the request and limit the information provided to what is necessary.

Without separate, explicit authorization, we do not use non-public client materials or information that can identify individuals to train or fine-tune general-purpose models. Where personal information is involved, such authorization does not replace notice, consent, or other procedures required by law.

We retain personal information for the shortest period necessary to achieve the purposes of processing, taking into account service delivery, contractual arrangements, and applicable law. If a service has additional retention periods or rules for determining them, we will explain these in the relevant notice or agreement.

When the purposes of processing have been achieved, the retention period has expired, or the legal conditions for deletion are met, we will delete or anonymize the relevant personal information. Where continued retention is required by law, or deletion is temporarily difficult for technical reasons, we will stop all processing other than storage and necessary security protection, and complete deletion when conditions permit.

If personal information is to be provided outside China, we will complete the applicable notice, separate consent, assessment, and other legal procedures before processing, and explain the recipient, processing rules, and ways to exercise your rights.

We take technical and organizational measures appropriate to the nature of the personal information and the risks of processing to restrict unauthorized access, use, modification, and disclosure. We continuously improve protection through personnel confidentiality management, security checks, and issue handling.

If a personal information leak, tampering, loss, or other security incident occurs or may occur, we will promptly take remedial measures, fulfill reporting and notification obligations in accordance with the law, and provide affected individuals with necessary protective guidance and assistance.

Please keep your account and identity verification information secure. If you notice unusual account activity or believe your personal information may have been compromised, please contact us promptly.

You have the rights provided by law to be informed about and decide on the processing of your personal information, and to access, copy, correct, supplement, delete, withdraw consent, restrict or refuse processing, and close your account. Where the legal conditions are met, you may also request the transfer of personal information, or an explanation and human review of automated decisions that significantly affect your rights and interests.

You may submit requests through the channels offered by the relevant services or the contact details listed in this guide. We will verify your identity only as necessary and respond within the time limits required by applicable law. If we cannot fulfill a request, we will explain the reasons and available complaint channels.

Withdrawing consent does not affect the validity of processing carried out on the basis of consent before withdrawal. After account closure, we will stop providing the corresponding account services and handle the relevant personal information in accordance with the law. Records that must be retained by law will continue to be kept only within the necessary scope and for the necessary period.

For information entrusted to us by clients, we will assist with handling requests or forward them to the client for a response according to our respective responsibilities, and explain the relevant arrangements to you.

We process sensitive personal information only for specific purposes, where fully necessary, and with strict protective measures. We explain the necessity of processing and its impact on individuals’ rights and interests, and fulfill applicable separate consent, assessment, and other obligations in accordance with the law.

We value the protection of minors’ personal information. When processing personal information of children under fourteen, we will obtain consent from a parent or other guardian in accordance with the law and apply dedicated processing rules. If a guardian discovers that such information has been submitted without appropriate authorization, they may contact us to verify and address the matter.

We will update this guide as appropriate in response to changes in laws, regulations, and services, and notify you through website announcements or other suitable means. For significant changes to processing purposes, methods, types of information, or similar matters, we will provide a new notice before the relevant processing and obtain consent where required by law.

If you have questions, comments, or complaints about this guide, personal information protection, or exercising your rights, please contact us using the following details:

Operator: Shenyang Santihengke Technology Co., Ltd.

Address: Room 609, Block K, No. 77-32 Kunshan West Road, Huanggu District, Shenyang, Liaoning, China

Personal information protection and data security email: lzq@vernexai.com